Refund policy
At StreetSense, we want you to love every piece you order. If you're not completely satisfied, we're here to help.
Returns You have 14 days from the date of delivery to request a return. To be eligible for a return, items must be:
- Unworn, unwashed, and in their original condition
- With all tags still attached
- In the original packaging
Non-Returnable Items The following items cannot be returned:
- Jewellery and earrings (for hygiene reasons)
- Sale or discounted items
- Items marked as final sale
How to Return To initiate a return, please contact us at jamessecond13@gmail.com with your order number and reason for return. We will provide you with return instructions. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Refunds Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Faulty or Incorrect Items If you received a faulty or incorrect item, please contact us within 24 hours of delivery with photos and your order number. We will arrange a replacement or full refund at no cost to you.
Contact Us For any returns or refund queries, please contact us at jamessecond13@gmail.com or through our website.